Make an Impact: Learn How Design Thinking Impacts Profitability
mar. 20 novembre à 00:00
This is the first part of a series of strategic workshops to identity value creation in Service Design that include three pillars of operations: Customer Satisfaction, Sales and Agility. We welcome in from Europe our colleague Michael Needham PhD, an expert in organizational transformation with experience across sectors to present a case study on what excellence in customer service design is. This will be structured as a co-creation exercise. Be prepared to come to explore ideas, contribute and iterate on solutions to take back to your own organization.
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