Delivering the Unexpected Value Add: Productizing CS Services
jeu. 25 octobre à 00:00
Join us on Wednesday, October 24 for a discussion on how CS teams can develop deeper relationships by productizing common CS touch points. We’ll walk through some actual field case study examples of how the Betterworks CS team “productized” some common CS touch points such as customized education and communications assets: 1. Up-level influencing the client 2. Increase executive sponsorship 3. And actually turn a common touch point into a highly profitable revenue generating professional service. This discussion will be facilitated by Dave Zinsman, the leader of customer education at Betterworks. Dave brings a diverse background in training, consulting, and marketing to his work in customer success. He’ll be explaining the key tactics that he’s used to delight clients with unexpected value adds. This event will be hosted by LinkedIn in their offices in the Empire State Building, and is intended for members who are currently in Customer Success roles. Please note that space is limited - register today to secure your spot!
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