Measuring Process with Data: Performance Management vs. Performance Audit
mer. 22 août à 00:00
We all know that data can tell a story. But what story do you want to tell? To whom do you want to tell it? There are multiple ways to "measure" a process and multiple dimensions that can make it confusing for external stakeholders. Since quantifying a process is a necessary step to improving it, it's critical to know the difference between managing efficiency versus managing quality. In this meetup, we'll talk about how we differentiate management versus audit as well as the implications of each.
--- NOTE how to find us: The WeWork entrance is on the 28th Street between Park South and Madison Ave, there you can check in and go to the 8th Floor (the main Community Floor) where the event will take place. The nearest subway stop is at 28th Street on the 6 Line and the RW Line on 28th Street and Broadway. --- The New York Business Process Professionals Meetup was founded in February 2016 by Sam Chin, a process professional and consultant based here in NYC. Sam's goal was to create a space for developing the theory and frameworks of process work in both the theoretical and practical sense, and to this end he has built up a series of slide decks which outline the various topics discussed in the group. You can view a collection of all the slides from past discussions over on http://www.slideshare.net/SamuelChinPMP
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